Refund policy

At Shalimar Fashions, customer satisfaction is our top priority. As all our outfits are custom-made upon order, we want to ensure you have a smooth shopping experience. Please read our policy carefully:

 

Returns & Refunds

 

  • Change-of-Mind: We do not accept returns or provide refunds for change-of-mind purchases, as every outfit is custom-made on order.
  • Defective Items: Returns are only accepted in case of a significant manufacturing defect discovered upon delivery. The item must be returned unused, unwashed, and with all original tags intact.
  • Refunds: No cash refunds are provided for any reason. If a refund is necessary (i.e., the defective item cannot be exchanged), it will be processed exclusively as a Store Credit Note and the store credit will be valid for 6 months.

 

Exchanges

 

  • Defective Exchange: If your item is defective, we will process an exchange for a fresh piece of the exact same design and the same will be delivered within 10-15 days.
  • Store Credit Compensation: If the same design is unavailable for exchange, you will be compensated with the Store Credit Note mentioned above.
  • Other Reasons: We do not offer exchanges for size issues or style preference changes due to the custom nature of our garments.

 

Order Cancellations

 

  • Orders can only be canceled within 24 hours of purchase and before production has begun. Once the production of your custom outfit has started, cancellation is not possible.

 

How to Initiate a Request

 

To initiate an exchange or store credit request for a defective item, please contact us immediately upon delivery:

  • 📞 Phone: +91 97922 80501
  • 📧 Email: shalimarfashionofficial@gmail.com

Return Shipping: If your request is approved, you will be required to send the parcel to the address mentioned in our response or pay applicable charges for a return pickup service arranged by us. We require your Order ID and clear photo/video proof of the defect to guide you through the process and provide the necessary instructions.

We appreciate your understanding and cooperation!